Offer live, 24/7 support to your prospects and current customers. Now that you’ve gotten that buyer to your website who is specifically looking for what you can provide, connect with them in real-time via our Live Chat Service —even if it’s 2 a.m. on a Sunday. As soon as they land on your website, an invitation appears for them to connect with an automotive live chat agent who is trained according to your brand and standards. When your buyer clicks on the chat box, the agent initiates conversation, collects your buyer’s contact info and emails it to you.
Here are some of the many benefits to adding Live Agent Chat to your website:
Live-Agent Chat allows you to connect with website visitors who can’t or prefer not to talk on the phone. This includes people shopping online from work as well as anyone who’s not near a phone.
Many people don’t like filling out forms and having to wait for a response. Live Agent Chat connects your visitors to an agent right away.
Websites that offer chat receive an average of 35 percent more leads. Live chat can increase conversions by 20 percent. A recent study found that customers who use live chat are three times more likely to make a purchase than those who don’t.
Phone support can be costly. Live Agent Chat reduces phone-related costs, including long-distance charges and the cost of hiring telephone representatives. In fact, chat agents can assist several visitors at the same time.
Improve customer service and loyalty.
A recent study found that when comparing live chat with email and phone support, live chat had the highest level of customer satisfaction, with 73 percent, compared with 61 percent for email and 44 percent for phone.
Discover and assess customers’ issues.
A phone conversation is typically only heard by the representative assisting the customer. A chat history can be saved and analyzed by management, who can use the information to identify and address recurring problems.
Resolve customer problems faster.
Live chat agents can send links to web pages, brochures or other documents right from the Live Agent Chat window, something phone representatives can’t do.
Get the competitive advantage.
Offering Live-Agent Chat to your web visitors will give you a distinct advantage over competitors that don’t offer this technology on their websites, as well as putting you on par with the competitors already using live chat.
Reach customers proactively.
With Live-Agent Chat, your website visitors always have the option to initiate contact. But Live Agent Chat also allows agents to initiate contact. Chat requests from agents can be sent manually or automatically based on predefined rules. This can help visitors find information faster and convert browsing visitors into buyers.
It takes just a few minutes to add the Live Agent Chat to your website, and we take care of the rest. We also customize both the chat widget design for your website and the chat responses our agents will use.
See what Live Agent Chat can do for your dealership. For more information, contact us through the form below or call us at 855-326-9668. We’ll be happy to answer all your questions.